Shop with Confidence ✨

Return & Refund Policy

At Nina Milano, we want you to feel happy and confident with your purchase. Please read our return and refund policy carefully before placing an order.

Last Updated: June 2026

A gentle note

Returns & Refunds

Due to the nature of skincare, beauty, and personal care products, returns are only accepted under specific conditions. This helps us maintain hygiene, product safety, and quality for every customer.

For hygiene and safety reasons, opened, used, tested, or damaged-by-customer products cannot be returned or refunded.

Return window

Return Eligibility

You may request a return within 7 days of receiving your order if the product is eligible.

  • The product must be unused
  • The product must be unopened
  • The seal must be intact
  • The product must be in original packaging
  • Proof of purchase must be provided

Not eligible

Non-Returnable Items

  • Opened skincare products
  • Used beauty or personal care products
  • Products with broken seals
  • Items damaged after delivery
  • Sale or discounted items, unless defective
  • Products purchased from third-party sellers

Damaged order?

Damaged or Incorrect Items

If you receive a damaged, defective, leaking, or incorrect product, please contact us within 48 hours of delivery.

Kindly include your order number, clear photos of the product, packaging, and any damage so our team can review your request quickly.

Refund process

Refund Approval

Once your return request is reviewed and approved, we will guide you through the next steps.

Refunds are only processed after the returned item is received and inspected by our team.

Processing time

Refund Timeline

Approved refunds may take 7–14 business days to appear in your account, depending on your bank, payment method, or payment provider.

Shipping charges, delivery fees, and service charges are non-refundable unless the error was made by Nina Milano.

Exchange care

Exchanges

Exchanges may be offered for damaged, defective, or incorrect items, subject to product availability.

If the same product is unavailable, we may offer a replacement option or refund after approval.

Shipping back

Return Shipping

Customers are responsible for return shipping costs unless the item received was incorrect, damaged, or defective due to our error.

We recommend using a trackable shipping service, as Nina Milano is not responsible for returned items lost in transit.

Cancellations

Order Cancellation

Orders may be cancelled only before they are processed or shipped.

Once an order has been dispatched, it cannot be cancelled and will be handled under our return policy.

Important note

Skin Reactions & Product Suitability

Every skin type is different. Nina Milano is not responsible for individual skin reactions, allergies, irritation, or sensitivity caused by product use.

We recommend reviewing ingredients carefully and doing a patch test before using any new skincare or beauty product.

How to request

How to Start a Return or Refund Request

To request a return, refund, or exchange, please contact us with your order details.

  • Your full name
  • Order number
  • Email or phone number used at checkout
  • Reason for return or refund request
  • Clear photos, if the item is damaged or incorrect

Need Help With Your Order?

Our team is here to help with return, refund, exchange, or damaged item requests.

theninamilano@outlook.com